Delivery

Delivery rates are calculated at check out, please see a guideline below:
UK Delivery
1st Class (1-2 Working Days)
One Card - £0.85 / Everything Else £2.50-£5.65
2nd Class (2-4 Working Days)
One Card - £0.75 / Everything Else £2.00-£3.50
Free Shipping 
UK orders over £50
International Delivery 
Standard (Europe 3-6 / Worldwide 6-9 Working Days)
One Card - From £1.80*
Everything Else - From £5.50*
*Please note orders placed outside of the UK may be subject to import duties, taxes and clearing fees. These charges are the responsibility of the customer and may vary according to your location.
Your order will be processed within 1-2 working days. Please note delivery windows are estimated on Royal Mail guidelines and cannot be guaranteed, although we aim to get your order to you as soon as possible.
If you would like to get in touch with a query, please email us lottie@lottie-murphy.com


Returns

If you'd like to return your item we must receive it within 30 days from the date of delivery. To be eligible, the item must be unused and in the same condition that you received it, as well as being in it's original packaging.

Refunds - Once your return is received, we will send you an email to notify you of your refund, if approved. Your refund will then be processed and a credit will automatically be applied to your original method of payment.

Exchanges - If you would like to exchange the item for something of the same value, please email us here.

Sale items - Unfortunately sale items cannot be refunded.

        To complete your return, please enclose detail of your order number and return the item to: 29a Glenfield Road, London, SW12 0HQ. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

        Please note we only replace items if they are damaged.