Delivery & Returns

Delivery-

UK Orders over £50 will receive free delivery (2-3 working days) 

UK Standard delivery - £2.95 (2-3 working days)

UK Next day delivery - £7.75 (1 working day - for orders placed by 3pm) 

International Standard delivery (Europe) -  £7.75 (3-6 working days)

Returns & Exchanges 

Our policy lasts 30 days. We must receive the item within 30 days from the date of delivery. To be eligible, the item must be unused and in the same condition that you received it, as well as being in it's original packaging.

Refunds - Once your return is received, we will send you an email to notify you of your refund, if approved. Your refund will then be processed and a credit will automatically be applied to your original method of payment.

Exchanges - If you would like to exchange the item for something of the same value, please email lottie@lottie-murphy.com.

Sale items - Unfortunately sale items cannot be refunded.

To complete your return, please enclose detail of your order number and return the item to: Flat 4, 4 Britannia Street, London, WC1X 9JD. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Please note we only replace items if they are damaged.

Liquid error: Could not find asset snippets/eu-cookie-banner-app.liquid Liquid error: Could not find asset snippets/eu-cookie-banner-app.liquid Liquid error: Could not find asset snippets/eu-cookie-banner-app.liquid